The Types Of IT Support…
You’ve just launched a new business. Congratulations! All your hopes and dreams for a better future are about to come true.
Unless you are Fred Flinstone reading our blog from a past (and entirely fictional!) time, you’re already well aware that modern business requires tech.
Whether it’s on a small or massive scale, your business has tech of some description.
You probably have a PC, a laptop, a smartphone – and so do your employees. You likely all keep up with your emails on your phone, need to access documents and download files, or login to various systems and portals.
Multiple devices come with multiple risks and multiple necessities, but they’re an unavoidable necessity in modern life.
Which means the only thing more essential than the tech in your business, is effective IT support to ensure it all runs right and does what you need it to do.
You might have thought about hiring an in-house IT support specialist, deeming it the most natural way to ensure business stability. But it’s not always the best possible solution.
Businesses tend to evolve, based on the world situation and other variabilities. For example, right at the beginning of 2020, many thought they had a system that worked perfectly, we were hit by a pandemic which forced us to reconsider our working modalities in a rather profound manner.
Working from home was one of the biggest challenges faced by most business. This was not only from the mere logistic point of view – ensuring employees wore pants to meetings was really problematic – it also held major cybersecurity risks that many businesses weren’t prepared to face.
Because nobody had ever expected something like this to happen.
Managing remote – and secure – connections, as well as educating your employees on best practices is an incredibly hard job. Seeking help from an expert in setting up the best possible systems and training your team in how to effectively use them is a hell of a lot easier than trying to puzzle it out for yourself.
In-House Managed IT Support…
When setting up a new business, you set up different departments for each of your needs. You will have an accountant to handle your financial needs, a marketing executive to promote your products and services, and an IT expert to handle all your technical issues.
Hiring an in-house member of staff certainly has its advantages. You have access to an IT guy/gal on a daily basis and they’re bound to you through a contract.
An in-house employee will get to know all of your business’ devices and software like the back of their hand. They know your other employees and their dumbest habits, so they know how to prevent them from damaging your business.
They will probably also fit perfectly into your company culture and are a valuable addition. They have quicker access to problems as they’re on-site (at least between the hours of 9 and 5).
That being said, an in-house employee comes with a lot of additional costs, When hiring a new employee you’re not just paying for their services, you’re also spending a lot in taxation, holidays, sick days, pension… And in the long run it might not be worth it for you as a company.
Plus,in-house IT Specialists are better at maintaining a certain level of order than they are at proactively reacting to emergency situations.
You also need to consider how much you can offer as salary. To hire someone of exceptional calibre, as a full-time employee, is extremely expensive. You will almost always find that you can access far greater talent when you outsource your IT support, because you’re only paying for the time they spend working on issues.
Add to this that, unless your business presents a considerable challenge, you’ll likely struggle to get a top IT specialist on staff. Attracting great talent means presenting them with a challenge. And the reality of a full-time in-house IT support role is that a lot of time will be spent on routine, humdrum tasks, or with nothing of substance to do at all.
Ad Hoc Access To An IT Specialist…
Quite the opposite of an in-house IT Specialist, Ad Hoc services are, quite literally, “Pay as you use” IT Services.
It looks like the perfect solution if you are just getting started, have a limited budget and you can’t afford to have a clear plan in place for all your needs, and everything under control.
You decide to just hire a team of experts to fix a problem when and if it occurs.
Seems perfect, now, doesn’t it?
Well, yes, in a perfectly functioning world where nothing unexpected happens, cyber security isn’t a vital and ongoing concern, and natural disasters that could potentially affect your business don’t happen, this could be an excellent situation.
Ad Hoc services are free of contracts, they come with all the perks of outsourced services and you get to pick the best experts to suit your needs or the emergency at hand.
But they are also far more expensive than continuous outsourced IT Support. You have no pre-existing arrangement in place to guarantee support. Which means there is no obligation to help you out of hours. If you do need them outside the usual hours, on very short notice, or over the holidays, you’re going to pay exorbitant prices.
And quite reasonably, we dare say.
After the problem you have called the experts for is solved, they are gone and so it’s all of your IT Support.
You’ve paid a premium rate for short-term support, rather than a reasonable ongoing rate for constant support regardless of the day, time, season, or holiday in question.